Long-Term Care Ombudsman
The PTCOG Area Agency on Aging administers the Long-Term Care Ombudsman Program. A Long-Term Care Ombudsman serves as a mediator who seeks to resolve complaints made by or on behalf of people living in long-term care facilities.
Who Uses the Ombudsman?
- Residents of Nursing and Adult Care (Rest) Homes
- Families and Friends of Residents in Long-Term Care Facilities
- Long-Term Care Facility Staff
- Government Agencies and Community Groups
- Anyone seeking information regarding long-term care
What does the Ombudsman Program do for Residents in Long-Term Care Facilities?
- Advocates for Residents when their legal rights have been violated or they are not receiving proper care or assistance.
- Investigates Concerns from the residents of Nursing and Adult Care Homes, or from others on their behalf, as they relate to residents’ rights, services and benefits. Complaints may be against facilities, government agencies or programs, or other service providers.
- Mediates Disputes between long-term care residents and facilities, as well as private and government agencies, on behalf of the residents.
- Provides Technical Assistance to residents, families and staff in areas including: care planning, family and resident councils, resident transfer and discharge, long-term care placement, etc.
- Promotes Elder Abuse Awareness within the community.
- Monitors long-term care facilities to ensure residents’ rights are not being violated.
- Educates the public on long-term care issues and promotes increased community involvement in long-term care facilities.
What Kinds of Complaints are Handled?
- PROBLEMS pertaining to residents’ rights in Long-Term Care Facilities
- PROBLEMS with billing and charges, Medicare and Medicaid
- CONCERNS about the quality of care or treatment from a long-term care service provider
- COMPLAINTS regarding transfers, discharges, discontinuance or changes in services, and appeal rights
Ombudsmen services are free and confidential
Regional Long-Term Care Ombudsman contacts at the PTCOG
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| Dorian Fredricksen Senior Regional Long-Term Care Ombudsman |
Don Heermans Regional Long-Term Care Ombudsman |
Kim Johnson Regional Long-Term Care Ombudsman |
vacant Regional Long-Term Care Ombudsman |
Contact Information
PTCOG AREA AGENCY ON AGING
2216 West Meadowview Rd., Suite 201
Greensboro, North Carolina 27407
Phone 336-294-4950
Fax 336-632-0457
